Overview
Consumer law governs the relationship between consumers and sellers or suppliers, primarily under the Law on Consumer Protection, together with the Turkish Code of Obligations, the Turkish Commercial Code, and the related regulations. Aygörmez Law Office assists consumers, sellers, and suppliers in disputes arising from consumer transactions across different sectors.
Before a dispute arises, our office advises on drafting contracts and complying with current legislation, and conducts settlement negotiations between the parties at the complaint stage. Where no settlement is reached, we represent clients before Consumer Arbitration Committees, in mediation, and before the Consumer and Commercial Courts. After a decision is issued, we follow up on its enforcement.
Our services in this area
- Drafting and reviewing sales contracts in consumer transactions
- Monitoring changes in consumer legislation and related advice
- Applications and procedures before Consumer Arbitration Committees
- Identifying legal remedies in response to consumer complaints
- Conducting settlement negotiations between seller and buyer and recording the outcome in a settlement protocol
- Resolution of disputes arising from defective goods and defective services
- Proceedings before the Consumer Courts and Commercial Courts
The information on this page is provided for general information purposes only and does not constitute legal advice. Please contact our office for an assessment of your specific situation.